Versand

Shipping Policy

Processing Time All orders are processed within 3 to 5 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. A confirmation email will be sent once your order is in preparation. Processing times may be extended during peak periods (sales, holidays, promotions).

Shipping Time Once shipped, estimated delivery is 5 to 10 business days depending on the destination country. These timeframes are estimates only and are not contractually guaranteed. Naana Clothing cannot be held liable for carrier delays, customs processing times, strikes, or any force majeure event beyond our control. In case of delay, we kindly ask you to wait up to 20 business days before contacting us, to allow the carrier sufficient time to complete the delivery. After this period, our team will open an investigation as soon as possible.

Order Tracking A tracking number will be sent by email once your order is dispatched. It is the customer's responsibility to actively monitor their shipment. Naana Clothing cannot be held responsible for packages marked as delivered by the carrier, nor for theft occurring after delivery.

Proof of Delivery The carrier's tracking data and delivery confirmation constitute definitive proof of delivery. In any dispute, this information will serve as binding evidence. No refund or reshipment will be issued for packages confirmed as delivered by the carrier.

Delivery Attempts & Missed Deliveries If the carrier attempts delivery and the customer is unavailable, it is the customer's responsibility to arrange redelivery or collect the package from the designated pickup point within the carrier's allotted timeframe. Naana Clothing cannot be held responsible for missed deliveries due to customer unavailability.

Uncollected Packages If a package is not collected from a pickup point within the carrier's deadline, it will be returned to sender. Re-shipping costs will be entirely at the customer's expense. If re-shipping is declined, a refund will be issued minus the original shipping costs and a 30% restocking fee.

Incorrect or Incomplete Address It is the customer's sole responsibility to provide an accurate and complete shipping address at checkout. Naana Clothing cannot be held liable for non-delivery resulting from an incorrect, incomplete, or undeliverable address. If a package is returned due to address error, re-shipping fees will apply. If re-shipping is declined, a refund will be issued minus the original shipping costs and a 30% restocking fee.

Customs, Duties & Import Taxes For orders shipped outside the European Union, customs duties, import taxes, and handling fees may apply upon arrival. These charges are entirely the customer's responsibility and are not included in the order total. Naana Clothing has no control over customs processing and cannot be held liable for delays, seizures, or additional costs incurred at customs. Refusal to pay customs fees does not entitle the customer to a refund.

Lost Packages A package will only be considered lost after 30 business days from the shipping date, following an official investigation opened with the carrier. Naana Clothing reserves the right to reship the order or issue a refund at its sole discretion, only once the loss is officially confirmed by the carrier. No refund will be issued based solely on the customer's claim without carrier confirmation.

Stolen Packages Naana Clothing is not responsible for packages stolen after delivery confirmation by the carrier. We recommend customers ensure a secure delivery location or use a pickup point option where available.

Package Refusal at Delivery If a customer refuses delivery without prior authorization from Naana Clothing, the package will be returned at the customer's expense. A refund may be issued minus return shipping costs and a 30% restocking fee, at our discretion.

Force Majeure Naana Clothing cannot be held responsible for shipping delays or failures caused by events beyond our control, including but not limited to: natural disasters, strikes, pandemics, war, government restrictions, or carrier disruptions.

Chargeback Policy Any chargeback or bank dispute initiated without prior contact with our customer service will be reviewed and all proof of delivery (tracking number, carrier confirmation, order history) will be submitted to the relevant payment processor. We strongly encourage customers to contact us first at naanaclothing1@gmail.com. We are committed to resolving any issue within 48 hours.

Contact For any shipping-related inquiry, please contact us at naanaclothing1@gmail.com with your order number. We respond within 1 to 2 business days.